Ive seen this with other people quite recently.
Starting with a GP is a good step, getting a referral is generally important, and the GP can often suggest a good endo.
If it was an emergency, the hospital would make an endo available. I think thats important to realise. Similarly, if you rang the hosp and said you needed help, I think they would make a reasonably quick appt time and so on.
If you contacted an endo, and said, look i havent been taking care of myself but i want to turn the page, i think they will work you in.
The person in the scenario is worried about finding a good endo. I think if they are able to contact the endo via phone first, that would help the person decide whether it is worth chasing time off work for, and so on.
So for this person, it sounds like the first step is getting a referral, and the second step finding a good one. Asking around, asking the GP, checking RC's recommended endos... are all first steps. Once found an endo to try, i would say ask for a phone call to see if this is a good endo/patient relationship worth persuing.
And hopefully, learn from this time, and realise its not good to forget about the specialist side of diabetes, and to make somewhat regular contact, even if its not quarterly, but at least annually, or whatever fits the persons lifestyle.
Just another point, if the person was worried about losing hypo symptoms, i would say that warrants a bit more of a tough approach, maybe ringing the office and saying i need an appt soon, its really important, or going to the hospital and explaining so that they can arrange something in the public system faster.
AdelaideChic - dx'd in 96, pumping since '05